Why Load Tests Lie: Harsh Truth About AI Agent Performance

Picture this: Your team just ran load tests with 10,000 concurrent users hammering your shiny new AI-powered customer service platform. The dashboards are green and response times are well under target, error rates are basically zero, and your throughput is crushing expectations. You ship to production on Friday afternoon.

And Monday morning, the system is collapsing. But here is the weird part: You’ve only got 300 active users and your load tests handled 10,000 without breaking a sweat.

No network spike, no hidden bug in the traditional…