TCS to add AI agents alongside human workforce: N Chandrasekaran

As IT services transition to autonomous operations, Tata Consultancy Services (TCS) is aiming to add a large pool of AI agents working along humans, said N Chandrasekaran, Chairman, TCS.

“GenAI is not just another tech cycle—it is a civilizational shift. The path is clear: IT and business services are moving toward autonomous operations. The rise of autonomous robots and AI agents promises a future of ‘dark factories’ and AI-assisted enterprise functions,” he said in a letter to shareholders in TCS’ annual report.

Looking ahead, TCS plans…