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If paying electricity bills, booking a metro ticket, or even getting a birth certificate sounds like a chore, Tamil Nadu wants to change that by moving it all to WhatsApp.
The state government on Monday announced that it has partnered with Meta to launch WhatsApp-based citizen services, giving people access to more than 50 essential services on a single number. Whether it’s grievance redressal, tax payments, or trade licenses — all within a single chat window.
The service, available in both Tamil and English, is designed to be simple: citizens can…
