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AI may be everywhere in the payments industry, but trust in its ability to fight fraud remains alarmingly thin, organisations lack the governance and infrastructure to deploy it responsibly.
A new HCLTech global study reveals that while 99% of organisations already deploy AI in payment operations, 60% of executives find current fraud detection tools ineffective.
The paradox is stark: nearly half of firms run without formal AI policies, even as more than half expect to become “autonomous” within the next two years, yet only 17% are fully…
