Oppo is enhancing its after-sales service by integrating AI, specifically its in-house AndesGPT model, into its customer support system. This upgrade aims to provide users with faster responses, even outside of normal business hours and during holidays. By leveraging AI, Oppo aims to offer immediate assistance and resolve common queries without human intervention.
The implementation of AndesGPT is also intended to alleviate the workload of Oppo’s human customer service representatives. By automating routine tasks and addressing frequently asked questions, the AI system frees up human agents to focus on more complex issues and personalized support. This integration promises improved efficiency and customer satisfaction, streamlining the support process for both users and Oppo’s workforce.
