10th Indian Delegation to Dubai, Gitex & Expand North Star – World’s Largest Startup Investor Connect
RetailTech

New Commerce Contributes 19% To Reliance Retail’s Q3 Revenue


SUMMARY

Digital and new commerce business contributed 19% in the previous quarter as well, but Reliance Retail’s operating revenue rose 23.8% YoY to INR 74,373 Cr in Q3 

Reliance’s massive entertainment business saw a 12% decline in operating revenue (YoY) due to movie and sports segments

The fashion & lifestyle business delivered a 28% YoY growth, Reliance said, while the consumer electronics business saw 19% rise in gross revenue

Reliance Retail’s digital and new commerce businesses accounted for 19% of the total revenue for the retail giant in Q3 FY24 (December 2023 quarter), with the contribution remaining flat on a quarter-on-quarter (QoQ) basis.

Digital and new commerce business contributed 19% in the previous quarter as well, but Reliance Retail’s operating revenue rose 23.8% year-on-year (YoY) to INR 74,373 Cr in Q3 FY23. Reliance Retail reported a 31.87% rise in its net profits in Q3 to INR 3,165 Cr.

On a sequential basis, Reliance Retail’s operating revenue grew just 7.9% from INR 68,937 Cr in Q2 FY24. Reliance Retail reported EBITDA of INR 6,258 Cr in Q3, an increase of 31.1% YoY.

The company said gross revenue was boosted by a surge in categories such as grocery, fashion & lifestyle and consumer electronics businesses.

However, Reliance Industries Ltd’s (RIL’s) massive entertainment business saw a 12% decline in operating revenue (YoY) due to movie and sports segments, where key events were part of the reporting period in FY23.

Let’s look at the key categories in the digital and new commerce business verticals for Reliance Retail.

Reliance JioMart & Omnichannel Retail In Q3

Reliance Retail’s ecommerce platform JioMart saw steady growth, led by increase in traffic and average order value led by fashion and lifestyle and consumer durables and IT products. However, the company did not reveal individual performance of JioMart within its sprawling retail empire.

The fashion and lifestyle business delivered 28% YoY growth, RIL said, while the consumer electronics business saw 19% YoY increase in gross revenue. Further, JioMart Digital’s merchant partner base grew 34% compared to the year-ago period.

The conglomerate claimed that measures such as improved product search and quality check for fashion with doorstep returns resulted in an enhanced customer experience in the quarter.

JioMart’s catalogue option count grew 84% YoY and seller base expanded by more than 3X compared to the December quarter last year, Reliance claimed.

Among the vertical ecommerce platforms, Urban Ladder focussed on omnichannel expansion in the past year, with its store network and exclusive brand outlets now present in 29 cities.

Beauty ecommerce platform Tira, launched in 2023, is also expanding its store network. Reliance said it “delivered strong performance across various operating metrics including sales productivity, average bill value, repeats”. However, Tira’s financial growth and operating performance were not disclosed separately.

Overall, Reliance Retail’s net profit rose 31.9% YoY to INR 3,165 Cr in Q3 FY24. Profit stood at INR 2,790 Cr in the preceding quarter.

Digital Media, JioCinema & More

In the previous quarter, JioCinema led the growth in the media business of Reliance. But this quarter, operating revenue of the entertainment business declined by 12%. The company said sports revenue was lower due to sports and movie segments.

“Digital ad revenue saw a strong growth driven by impact properties like Bigg Boss and Temptation Island,” it said.

The company said JioCinema was the home of multiple sporting events during the quarter, while the entertainment on the OTT platform was powered by a mix of TV network content and JioCinema Originals.

“The first season of digital-exclusive reality show, Temptation Island, was complemented by long-running TV impact properties like Bigg Boss Hindi, Bigg Boss Kannada, Khatron Ke Khiladi, and Roadies. All these shows were unequivocally successful, delivering record consumption and engagement. Watch-time of some of the TV shows was more than twice of the previous seasons with Roadies recording a 4x increase,” it added.

Among RIL’s other business verticals, Jio Platforms reported an 11.6% rise in net profit to INR 5,445 Cr in the December quarter from INR 4,881 Cr in the year-ago period. Sequentially, the company saw a mere 2.7% growth in net profit from INR 5,297 Cr.

Overall, RIL reported a 10.9% YoY rise in net profit to INR 19,641 Cr in Q3 FY24.





Source link

by Vivek Kumar

A renewed sense of pride in homegrown brands is shaping the way consumers in cities and towns make purchasing decisions. Over half of respondents say they prefer shopping from homegrown and small business brands, citing accessibility, relatable stories, and authentic value as key reasons for their loyalty. Rukam Capital, a venture capital firm backing early-stage consumer brands, unveils this in a comprehensive study mapping the evolving behavior, preferences, and purchase drivers of Indian shoppers. India’s consumer economy is poised to become the second largest by 2030. Rukam Capital’s report- “Aspirations of New India- How Consumers Select, Shop, and Shape Brand Connections’”  aims to showcase the evolving trends in the market that in turn helps brands, startups, and investors to adapt to the evolving mindset of Indian consumers. The research captures the spirit of an India that is young, aspirational, and global in outlook yet deeply conscious of sustainability, authenticity, and community.  It further highlights that consumers have begun expressing clear willingness to pay a premium for local brands that excel in quality and champion social causes, further underscoring the appeal of startups driving community  upliftment. Commenting on the insights, Archana Jahagirdar, Founder and Managing Partner, Rukam Capital, said, “The Indian consumers are no longer passive participants in shaping trends, the market is evolving and is being pillared through affordability, aspirations and a digital sophistication. India is telling us that it is not just about what a brand sells, but how it makes them feel connected, understood, and valued. This shift is forcing even the most traditional categories to reinvent themselves beyond just seasonal triggers, whether that’s through healthier alternatives, transparent communication, or community-driven engagement. For founders, it’s a reminder that building loyalty in India now goes far beyond discounts; it’s about creating meaning in everyday consumption.” Key takeaways from the report-‘Aspirations of New India: How Consumers Select, Shop, and Shape Brand Connections’: From local to loved – homegrown brands are winning hearts of Indian consumers  Digital, dynamic and dialect are driving media habits of Indian consumers  Celebrity or influencers – who is catalyzing brand discovery and purchase decisions  Purchase drivers and deterrents for the value conscious Indian consumers  Indian consumers embrace heritage and health during festivities  Category & Channel Differentiation Discovery, Engagement & Gaming Social media responsiveness wins loyalty – 67% prefer brands that actively engage online. A new influence is also taking center stage – in-game advertisement. That was once pure entertainment has now become a powerful driver of shopping behavior The report also highlights the categories driving growth today.  Health and wellness, kitchen appliances, food and beverages, fashion accessories, and pet care are emerging as strong segments. Across categories, ease of availability, word of mouth, and strong customer service continue to be the top purchase drivers. The survey was conducted in collaboration with YouGov, with over 5000 respondents residing in 18 states to map the evolving consumer landscape of the country, representing both urban and semi-urban population.

by INC42

In today’s hyperconnected consumer landscape, FMCG brands are no longer just competing for shelf space; they are competing for attention, trust, and relevance in a vibrant digital ecosystem. The exciting shift we are witnessing is that consumers, especially digital-first millennials and Gen Z, are becoming more discerning. This marks a powerful opportunity for brands as authenticity emerged as the most valuable currency in FMCG marketing. One thing I’ve found as a cofounder is that the small moments often become the biggest touchpoints of… Source link

by Vivek Kumar

Honeywell (Nasdaq: HON) today released its Global Retailer Technology Survey, which found that India’s major retailers are fully invested in artificial intelligence (AI) and its potential to make operations more efficient. Almost all (96%) in-country retailers said they are using AI, with plans to either expand in the near future or maintain current usage of the technology, as compared to 85% globally.  The survey also highlights how Indian retailers are using AI, from smarter inventory and demand forecasting to enhanced customer service and optimized last-mile delivery. “Retailers are looking to AI to better understand what their customers want and how to best meet their needs in a constantly changing market,” said Ritwij Kulkarni, General Manager, Industrial Automation, Honeywell India. “In a country as large and diverse as India, AI has tremendous potential to create hyper-personalized customer experiences and optimize the flow of retail goods throughout the supply chain so they reach shoppers in the most efficient way.”  Other advanced technologies are making a significant impact on the retail landscape in India, with a majority of retailers already invested in machine and camera vision (CV) technologies (68%) and optical character recognition (OCR) (64%). While less common overall, augmented reality (AR) is also gaining traction, in use by 39% of surveyed Indian retailers.  OCR can significantly speed up retail workflows when replenishing the shelf inventory or identifying mislabeled prices by quickly reading labels and other product information. CV can help mitigate the growing challenge with retail shrinkage, while AR can help shoppers or employees visualize a product in a space.  While the results showed overall continued momentum for AI, Indian retailers expressed some concerns about its adoption.  Honeywell’s Global Retailer Technology Survey focused on large retailers throughout the U.S., Europe, Latin America, India and the Middle East and how they are using advanced technologies throughout their operations, including AI, automation, augmented reality, machine vision and sensors. Indian retailers participating in the survey had a minimum annual revenue of $10 million USD. Methodology Honeywell commissioned Wakefield Research to conduct the Global Honeywell Retailer Technology Survey in May 2025. This Omnibus survey polled 450 executives at large retailers about their use of AI and other technologies via an email invitation and online survey. The following markets are represented in survey data: the United States, United Kingdom, Germany, Brazil, India, United Arab Emirates and the Kingdom of Saudi Arabia. The threshold of “large” retailer varied by country, ranging from a minimum annual revenue of $100 million in the U.S. to minimum annual revenue of $5 million in the UAE and KSA.