Microsoft apologizes to 2.7 million misled users for hiding subscription options after price hikes — and for broken refund links

Towards the end of October, the Australian Competition & Consumer Commission (ACCC) filed a lawsuit against Microsoft, claiming that the company misled approximately 2.7 million users into subscribing to a more expensive Microsoft 365 plan after hiking prices for its personal and family accounts.

The commission indicated that the software giant only presented users with two options: maintaining their subscriptions, which now include a Copilot integration for a higher price, or canceling the plan…