Meta users say paying for Verified support has been useless in the face of mass bans

When Meta launched its paid verification service, Meta Verified, in 2023, the tech giant promised users and businesses alike that part of the offering would include direct access to customer support. However, amid a mass ban wave affecting Facebook and Instagram accounts, as well as Facebook Groups, some Meta Verified paying subscribers say they’re receiving little to no help from Meta’s customer service reps, even when they’re facing their most serious crisis yet: a mistakenly suspended account.

In emails to TechCrunch and in posts elsewhere…