3
French IT services major Capgemini is keen on building its business process outsourcing (BPO) muscle with its latest acquisition: domain leader WNS. The deal, announced on Monday, will see the two companies pool their capabilities to address the growing enterprise demand for advanced, automated services.
Concerns, however, remain over the prospects. Analysts and investors are worried about the impact of artificial intelligence (AI) on the BPO sector, and the subsequent hit on revenue from the vertical. Capgemini shares reflected these worries during…
