“As part of the engagement, Infosys will help Posti enhance customer experience and operational efficiencywhile continuing to innovate, scale, and grow its IT operations,” Infosys said in a statement. Financial details of the deal were not disclosed.
The Bengaluru IT major will use its AI platform Topaz using generative AI (GenAI) technologies to empower Posti with operational efficiencies and service quality. The company will also adopt its cloud offering Cobalt to leverage its platform Live Enterprise Application Management Platform (LEAP) to provide NextGen Application Management Services for enterprises to accelerate their cloud journey and help drive business productivity.
“We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations, and strengthen our position as a leading delivery and logistics provider,” said Petteri Naulapää, CIO & SVP, ICT and digitalization, Posti Group.
“In the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti’s ability to prevent and respond to cyber threats. Infosys has helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes,” the statement added.
In August, ET had reported that nearly 700 contracts worth $26 billion were due to be renewed from August to December across the global market for technology services deals.
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“Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti’s competitiveness even further within Finland, Sweden, and the Baltics,” said Karmesh Vaswani, EVP and global head retail, consumer goods & logistics, Infosys. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics,” he added.
