AI
India’s GCCs turn key testing ground for agentic AI ideas
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The global capability centres (GCCs) in India are becoming a frontline testing ground for agentic artificial intelligence (AI), powered by a sharp increases in investment, deeper innovation mandates and a restructuring of operating models.
The EY GCC Pulse Survey 2025 shows that 58% of the GCCs are investing in agentic AI and 83% are expanding generative AI(GenAI) programmes, marking one of the fastest adoption cycles across global enterprise hubs.
A large part of this shift is talent-driven. “GCCs are no longer seen as a cost arbitrage for their…
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