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ZDNET’s key takeaways
- AI agents are boosting efficiency, cutting costs, and improving customer satisfaction.
- By 2027, 50% of service cases are expected to be resolved by AI.
- 4 out of 5 service leaders say AI agent investment is essential to meet business demands.
Seventy-nine percent of service leaders say investment in AI agents is essential to meet business demands, according to Salesforce’s








