A consumer court in Mumbai has rejected a complaint by a vegetarian couple who alleged that they were mistakenly served non-vegetarian momos at a Wow Momo outlet in Sion, despite specifically asking for vegetarian ones. The couple had demanded ₹6 lakh in damages for emotional trauma and hurt religious sentiments. However, the restaurant presented a bill confirming the order was for non-vegetarian momos and claimed that the couple caused a commotion, verbally abused staff, and were offered compensation in the form of a refund, complimentary food, and a ₹1,200 voucher. The District Consumer Disputes Redressal Commission found no fault in service and questioned why those with strong vegetarian beliefs would choose to order from a place that openly serves both vegetarian and non-vegetarian items. The panel highlighted that while eateries should be careful with customer instructions, it is equally important for consumers to make mindful choices that reflect their dietary and ethical values.
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