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Exotel is betting big on a future where human-assisted AI drives every major customer interaction, with co-founder Sachin Bhatia saying demand for contextual, reliable and empathetic customer experiences has accelerated sharply across industries.
The AI-first customer experience company has just launched Harmony, its next-generation omnichannel platform that unifies voice, messaging, video and AI into a single intelligent operating system.
Bhatia said the need for such a shift has never been clearer. “It is funny that we talk to our friends less than…
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