HSBC CFO sees AI as key to banking efficiency, not a replacement for humans

HSBC sees AI as an opportunity to enhance human work rather than replace it, according to the bank’s Group CFO Pam Kaur.

In an exclusive conversation with CNBC-TV18, Kaur said, “AI is a tool for humans; it doesn’t replace humans.” She stressed that while AI may take over routine tasks, it allows employees to focus on higher-value and forward-looking work.

Kaur explained that AI can provide significant productivity benefits by enabling banks to do more with existing resources. “The real benefit is performance leverage—allowing us to grow the…