
Sometimes, a family member or friend will contact me asking for technical help with their iPhone. Often, I can solve the problem or address the question by talking them through the necessary steps. Other times, though, I’m hard-pressed to fix the issue without actually seeing or working with the phone.
A new screen sharing and remote control capability available through FaceTime can surmount that challenge. You can draw on the phone to show the other person where to go and what to do. If that…








