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Snazzy interfaces, lightning fast transactions, bouquet of services at fingertips – the frontends are flawless for Indian fintech apps – but the backends have barely evolved beyond call centres. Multi-step verifications, repetitive data entry, and cumbersome documentations still make the onboarding process a pain.
No wonder, this striking disconnect between front-end promises and backend realities in India’s banking, financial services, and insurance (BFSI) sector frustrates today’s digitally empowered consumers who expect instant…
