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How people actually use ChatGPT vs Claude – and what the differences tell us


ChatGPT and Claude are being used very differently - here's how

Elyse Betters Picaro / ZDNET

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ZDNET’s key takeaways

  • Most ChatGPT use is non-work, focused on writing tasks.
  • Claude is used more for automation, especially coding.
  • AI adoption is uneven, with wealthier regions benefiting first.

Two of the biggest AI companies have revealed how people use their models.

Also: The best AI chatbots of 2025

OpenAI released a research paper analyzing millions of ChatGPT conversations, while Anthropic published its third Economic…



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