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Wish you a very Happy Independence Day! Online platforms are trying to perfect the mix of human and AI in customer care. This and more in today’s ETtech Morning Dispatch.
Also in the letter:
■ Cyient’s semicon ambitions
■ Cognizant pay hikes
■ Myntra turns festive
Etailers dial AI for customer service, buyers miss ‘human touch’
In a bid to streamline operations and cut costs, online retailers are rapidly automating their customer service using artificial intelligence. But while AI handles basic queries, many shoppers say it fails to…
