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Genpact, which helped craft India’s business process outsourcing model in the early years of this millennium, is investing “hundreds of millions of dollars” in technology, centred around creating new solution sets incorporating AI agents, to offer its clients greater value, chief executive BK Kalra said.The company will leverage a combination of autonomous agents with humans in the loop. While Genpact is changing its working model and solution set, the organisation will retain its industry vertical-based internal structure, Kalra told ET in an…
