GenAI to boost productivity in Indian financial services by up to 38% by 2030: Report

Generative AI (GenAI) is set to drive a 34-38% productivity boost in India’s financial services sector by 2030, with banking operations alone expected to see gains of up to 46%, according to a new report by EY India.

The study, titled ‘How Much Productivity Can GenAI Unlock in India? The AIdea of India: 2025’, highlights how GenAI is transforming financial services by improving customer engagement, operational efficiency, and risk assessment. The survey gathered insights from 125 C-suite executives across multiple industries, including financial…