“All these projects are demonstrating very tangible business impact in terms of greater customer experience, productivity and efficiency. In e-commerce, Gen AI is being used to generate product catalogues, deliver conversational shopping experience, and provide personalised offers. In manufacturing, Gen AI is enabling shop floor workers to troubleshoot complex equipments by asking questions in their native languages, thereby making the availability of the infrastructure very high and improving productivity,” Chandrasekaran said.
He added that companies are utilising Gen AI to analyse large documents such as tender documents to significantly reduce sales cycle.
Chandrasekaran, said, “TCS is pioneering the engineering of 5G/6G communication stacks using open standards and the telecom industry globally is upgrading communication infrastructure to 5G/6G. Two state-of-the-art labs for future ready communication infrastructure and interoperability have been set up at Bengaluru and Gurugram.”
Recently TCS CEO, K Krithivasan, wrote to the employees that the company has built one of the largest and most artificial intelligence-ready workforce in the world.
In the email, a copy of which ET had seen, Krithivasan thanked employees for their efforts in learning and skilling themselves on AI.
Discover the stories of your interest
“TCS is currently working over 200 engagements in GenAI with our clients and foresees a promising pipeline of future work across all industries,” said Krithivasan who will complete a year at the helm of TCS in June. Most TCS employees returning to office in the last quarter also led to greater learning, he added.TCSers have clocked 51 million learning hours and acquired 5 million competencies in FY24. The IT bellwether’s generative AI pipeline has doubled to $900 million. TCS has upskilled more than 3-lakh employees on GenAI technologies.
