Frustrated by the medical system, patients turn to AI

A 79-year-old retired lawyer in Los Angeles, Goldberg wanted to eat more protein, something she had read could help rebuild bone density. She hoped her primary care provider could tell her exactly how much was enough.

She dashed off a message, but the response left her feeling that the doctor hadn’t read her question, or even her chart. The doctor offered generic advice: Stop smoking (she doesn’t smoke), avoid alcohol (she doesn’t drink), exercise regularly (she works out three times a…