In some ways, Gartner’s annual IT conference was a departure from previous years. There was a lot more discussion of disappointing returns on AI investments thus far, alongside suggestions for how enterprises should plan for AI playing a more important role over the next few years.
Gartner analysts Alicia Mullery and Daryl Plummer acknowledged that it’s easy to dismiss the impact of AI since most firms have yet to see the transformative impact. However, they cautioned against…








