Dubai’s Powerhouse Accelerates Sustainability and Digitalization Goals
The Dubai Electricity and Water Authority (DEWA) has announced a landmark partnership with Salesforce, aimed at advancing the emirate’s digital transformation and accelerating its clean energy transition. The collaboration underscores Dubai’s strategic commitment to becoming one of the most sustainable and digitally advanced cities in the world by 2050.
In a high-level meeting, HE Saeed Mohammed Al Tayer, DEWA’s Managing Director and CEO, met with Miguel Milano, Global President and Chief Revenue Officer at Salesforce, along with Mohammed Alkhotani, Salesforce’s MENA CEO. Also in attendance were DEWA executives Marwan bin Haidar and Waleed bin Salman, both key figures driving innovation and business excellence at the authority.
Strengthening Dubai’s Digital and Sustainability Vision
During the discussions, Al Tayer emphasized the importance of partnering with global technology leaders like Salesforce to accelerate AI-driven innovation and operational excellence. The collaboration aligns with DEWA’s long-term strategy to become a globally leading sustainable and innovative corporation, targeting net-zero carbon emissions by 2050.
“Through this partnership, DEWA continues to pioneer new models of proactive and personalized digital services,” said Al Tayer. “Our goal is to anticipate customer needs in real time and enhance Dubai’s green economy through technology and sustainability.”
AI at the Core of the Partnership
A major focus of the DEWA-Salesforce collaboration is the deployment of artificial intelligence (AI) and data integration tools across DEWA’s operations. These technologies will help the authority deliver smarter, faster decision-making, optimize field services, and provide customers with personalized and seamless experiences.
The partnership aims to unify data systems and automate workflows, allowing DEWA to improve efficiency, reduce downtime, and maintain world-class service quality. This will also contribute to Dubai’s broader Smart City initiatives, reinforcing its global leadership in sustainable digital innovation.
Accelerating the Clean Energy Transition
Beyond digitalization, sustainability remains a key pillar of the partnership. DEWA plans to leverage Salesforce’s technological expertise to advance renewable energy projects and clean energy management systems. These initiatives are designed to help the utility meet its net-zero 2050 ambitions, while supporting the UAE’s National Energy Strategy 2050.
By integrating AI-powered analytics, DEWA will be able to better forecast energy consumption patterns, enhance renewable grid integration, and reduce carbon emissions. The authority’s growing portfolio of solar and green hydrogen projects will also benefit from more efficient data management and predictive analytics capabilities.
A Model for Global Utilities
The collaboration is seen as a benchmark for other utilities worldwide that are seeking to align innovation with sustainability. By adopting AI-driven digital solutions, DEWA is positioning itself as a global leader in sustainable energy management and customer-centric service delivery.
Miguel Milano praised DEWA’s forward-thinking approach, noting that the partnership represents “a shared vision for a smarter, cleaner, and more connected future.” Salesforce’s expertise in customer relationship management (CRM) and AI will play a pivotal role in enabling DEWA’s next phase of growth.
The Road Ahead for DEWA
This partnership reinforces Dubai’s position as a hub for sustainable innovation and clean technology. DEWA’s integration of Salesforce’s AI tools and data platforms will redefine how utilities interact with customers, manage operations, and contribute to environmental goals.
As DEWA continues to evolve, the collaboration with Salesforce is expected to expand into areas such as predictive maintenance, cybersecurity, and digital workforce training — ensuring that sustainability and innovation remain at the heart of Dubai’s energy strategy.
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