Darwix AI is also focusing on global growth across the US, with the solution already live across India, the Middle East, and Southeast Asia
Darwix AI has raised $1.5 million in a funding round. Key investors and early believers who participated in this round were Rebalance, IPV, JITO Incubation and Innovation Foundation, alongside Growth Sense, Growth91 and notable angels. Key angel backers include prominent startup leaders Ankit Nagori, Sanjay Suri, Amit Lakhotia, and Mekin Maheshwari.
The fresh capital will fuel Darwix AI’s product development and market expansion efforts. Darwix AI is building an industry-first, deeply integrated omni-channel generative AI stack that provides conversational intelligence, assistance, and automation for sales conversations and is building for large enterprises. This comprehensive approach differentiates it in the burgeoning conversational AI space, which has typically seen point solutions; Darwix’s all-in-one stack is designed to give organisations end to end visibility for the first time on customer interactions and enable them to level up each touchpoint for customers.
Darwix AI has deeply integrated its GenAI conversational stack to power omni-channel interactions for large enterprises in BFSI and Retail with presence cutting across top ten players in key sectors across US, India and the Middle East. With a proprietary multi-tenant LLM stack built on cutting edge integrations across key software stacks and an industry first hardware stack, Darwix AI’s GenAI solution is positioned well to ride this wave of AI adoption in BFSI and Retail. Darwix AI is founded by seasoned startup operators and IIM alumni Ajay Sethi and Hanit Awal, strengthening their product and GTM prowess.
“We’re building Darwix AI to solve a very real gap in how enterprises enhance sales conversations, across voice, chat, email, and in-person interactions. Enterprises today are overwhelmed by fragmented point solutions or just hit with plain blackbox scenarios across interactions. Our goal is to offer a unified, generative AI stack that not only understands but also elevates every customer interaction with actionable intelligence and automation. This fundraise gives us the fuel to double down on product innovation and expand our US footprint,” said Mr. Ajay Sethi, Co-founder, Darwix AI.
Commenting on the funding round, Aishwarya Malhi & Vikas Kumar, Co-founders at Rebalance said, “Sales conversations are the heartbeat of any business, and we believe it’s time they became smarter, faster, and more contextual. Darwix AI is focused on creating an ‘agent+AI’ future. Their traction across BFSI and retail validates this direction, and we’re excited to back them as they scale their impact across industries and geographies.”
With its new funding, Darwix AI is poised to accelerate product development, hire aggressively, and deepen its presence across global markets. The startup will be scaling its omni-channel generative AI conversational platform into more enterprise use cases. As generative AI becomes an integral part of enterprise strategy worldwide, Darwix AI’s ambitious bet on a unified conversational intelligence and automation stack could well position it as a leader emerging out of India in this space.
About Darwix AI
Darwix AI is building the industry’s first omnichannel generative AI platform for enterprise sales and service conversations. Founded by IIM alumni Ajay Sethi and Hanit Awal, the company is headquartered in Gurugram and operates globally, across India, the Middle East, Southeast Asia, and the US. Together, the founders have assembled a robust core team and added IIT-BITS alumni and top technology and business leaders like Kushal Das as co-founders to further bolster Darwix AI’s capabilities. Darwix AI’s Transform+ platform delivers real-time conversational intelligence, agent assistance, and automation across voice, chat, email, and in‑person channels, all backed by a secure, multi-tenant LLM infrastructure.
