A tech YouTuber, Devanshu Dhandhal, has accused Flipkart of facilitating a scam after he received a used MacBook Pro not once, but twice, despite the devices arriving in sealed Apple packaging. Sharing his experience on X (formerly Twitter), Dhandhal posted unboxing videos as evidence, claiming both laptops were visibly used. The first MacBook, valued at ₹2.6 lakh, was replaced upon complaint, but the replacement also showed clear signs of prior use—even though it was unboxed under CCTV surveillance at an EKart office.
Despite multiple complaints to Flipkart’s customer service, Dhandhal said the issue remained unresolved. He declined compensation offers of ₹13,000, ₹18,000, and eventually a 10% refund—though he later accepted the final offer out of frustration. More than a personal grievance, Dhandhal flagged deeper concerns about the seller, “Treasure Haul Online,” who he alleges has been repeatedly reported by users across LinkedIn, Reddit, YouTube, and X since 2023.
He raised key questions: How are used products ending up in sealed Apple boxes? Why is the seller still active despite repeated complaints? And how can Flipkart label these as “Assured” when it can’t verify the contents? Calling the incident negligence rather than a mistake, Dhandhal demanded action against both the seller and Flipkart.
The post quickly went viral, prompting a response from Flipkart’s official support team, which apologized and asked for his order details to investigate further. The incident has reignited discussions on consumer rights and e-commerce accountability in India, with many advising people to purchase expensive electronics from physical retail stores instead.
