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SUMMARY
The CCPA found that Zepto engaged in ‘drip pricing’, wherein mandatory fees surfaced late in the purchase flow, and ‘basket sneaking’
The CCPA has directed Zepto to rework its platform to provide upfront disclosure of all charges at the start of the user journey, discontinue dark patterns and submit proof of compliance within 15 days
This comes weeks after 26 ecommerce and quick commerce platforms, including Zepto, submitted self-declaration letters that “confirmed”…
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