CCPA Probing Ecommerce Platforms For Cash On Delivery Dark Patterns

The Central Consumer Protection Authority (CCPA) has begun investigating complaints against ecommerce platforms for charging additional fees on cash-on-delivery (CoD) orders

Consumer affairs minister Pralhad Joshi said that the Department of Consumer Affairs has received multiple complaints from consumers highlighting that platforms are charging extra for CoD

The ministry is examining how widespread the practice is and whether platforms are clearly disclosing these charges to…