3
SUMMARY
The CCPA had taken suo motu cognisance of Rapido’s two ad campaigns – ‘Auto in 5 min or get INR 50’ and ‘guaranteed auto ‘
From April 2023 to July 2025, the National Consumer Helpline recorded close to 1,800 complaints against Rapido
In addition, the authority has also directed Rapido to ensure that commuters shall be reimbursed the said amount in full without any further delay or condition
The Central Consumer Protection Authority (CCPA) has slapped a penalty…
