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In a leafy Nairobi suburb, a Kenyan firm helps foreigners track shoplifters, monitor lung damage from Covid-19 and identify whales — tapping into the outsourcing market’s artificial intelligence-boosted boom.
Cloudfactory started in Kenya in 2014, initially doing simple tasks like transcription for overseas clients.
But since 2024, it has taken on a wide array of AI-powered business that is transforming the sector and raising hopes Africa could become a new hub for digital outsourcing.
Clients include Charles River Analytics, a US robotics firm that…
