Building Trust in AI-Driven QA: Ensuring Transparency and Explainability With GenAI

Generative AI (GenAI) is helping many of us with things we do every day. It is also rapidly advancing quality assurance (QA), fueling breakthroughs in testing that promise to exponentially speed up delivery and achieve unprecedented scale, potentially shattering old limits on automation.

But getting testing teams to trust GenAI is also proving more challenging than it looks. A big part of the problem is the feeling that AI is a black box with unclear processes and outputs. People naturally worry if something they don’t understand can be…