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TCS CEO K Krithivasan said he had predicted that business process outsourcing (BPO) firms were ready for disruption from the latest technologies like artificial intelligence (AI).
“I called out two years ago that BPO is one of the industries that would get disrupted even before the traditional coding. Because there are a lot of opportunities for creating AI agents or agentic AI. Both of them have a very strong role today. You would see that business evolving faster (than others),” he told ET in an interview.
The BPO sector in India, an employee-heavy…
