The California-based India-centric IT firm said the acquisition will strengthen its position in the intelligent automation segment and allow it to deliver a broader set of services to its clients.
The acquired unit is a leading provider of intelligent automation solutions, utilising artificial intelligence (AI), robotic process automation (RPA) and automation technologies to help clients across a range of industries, it said in a statement. It further said that the automation unit of ISG helps optimise clients’ business processes, enhance their customer experience and reduce their operational costs.
The development comes days after UST set a target of increasing the headcount at its Kochi centre to 6,000 employees, up from the current level of 2,800, in the next five years. While its Thiruvananthapuram centre has about 7,500 employees and is the company’s largest centre globally, UST Bengaluru has about 6,500 employees. Across India, the firm has about 20,000 employees. Globally, it has around 30,000 employees.
Founded in 2017, the automation unit offers RPA software implementation, support and licensing services. The unit has about 120 senior automation consultants and technologists across the US, UK, India, Canada and Germany. As part of the agreement, UST will onboard highly experienced intelligent automation consultants globally.
“The move strengthens our ability to deliver a larger set of services to our clients, including business transformation, automation-powered BPaaS and cost take out capabilities,” said Sajesh Gopinath, general manager, UST Automation. “As the intelligent automation space continues to grow, UST is committed to expanding its portfolio of automation platforms, accelerators and AI-based solutions to meet the constantly evolving needs of clients and partners.”
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ISG chairman Michael P. Connors said, “Our former automation unit will benefit from being part of a larger technology services organisation, UST, a company that we have known and respected for years – and one that has the resources and scale to compete in the intelligent process automation space.”
