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Apple is reportedly testing an AI-powered chatbot, “Support Assistant,” within its Apple Support app. Designed for 24/7 availability, the chatbot aims to quickly resolve common user issues related to Apple devices and services. The goal is to offer immediate assistance and reduce wait times for live support agents. This initiative signals Apple’s move to enhance its customer support experience through AI, providing users with convenient, automated solutions to their tech problems. The chatbot’s introduction could potentially streamline support operations and improve overall user satisfaction.
