Apple is reportedly developing an AI-powered chatbot for its Apple Support app, aiming to provide users with instant assistance. This “Support Assistant” would offer text-based responses to user queries, mirroring the functionality of chatbots like OpenAI’s ChatGPT.
The move signals Apple’s continued investment in AI and its commitment to enhancing customer support. By offering an AI-driven alternative, Apple aims to reduce wait times associated with traditional support channels like phone calls and text messaging. Users could potentially receive immediate answers to their questions, improving the overall support experience. The chatbot represents a significant step towards a more efficient and readily available support system for Apple customers.
