Thousands of ANZ Bank customers across New Zealand were unable to access their accounts on October 29, 2025, after the bank’s goMoney mobile app and internet banking services experienced a widespread outage. According to Newstalk ZB, more than 1,000 outage reports were logged on Downdetector, as frustrated users struggled to log in or complete online transactions.
ANZ Confirms Technical Issues
ANZ Bank confirmed that customers were facing intermittent login problems across its online platforms, including ANZ Online, ANZ Internet Banking, and the goMoney app. In a statement, a bank spokesperson apologized for the disruption and assured users that teams were “working to resolve the issue as quickly as possible.”
Customers who needed to make urgent payments were advised to contact the ANZ support centre directly at 0800 269 269.
“Some customers are currently experiencing intermittent issues logging into goMoney and internet banking,” the spokesperson said. “Our team are currently working through a higher number of calls; we appreciate everyone’s patience.”
ATMs and Card Payments Still Working
While online banking services were disrupted, ATMs, Eftpos, and PayWave transactions were still fully operational, according to ANZ. The bank reassured customers that account balances and funds remain secure, despite the digital access problems.
Screenshots shared by customers showed various error messages, including “ANZ connection lost” and “Login temporarily unavailable. Please hang tight or come back later.” Others reported encountering a persistent loading screen, described by some users as the “spinning wheel of death.”
User Frustration Mounts Online
Hundreds of customers took to social media and forums to voice their frustration, with some reporting that the ANZ app had been unstable for several hours. Many said they rely on the goMoney app for daily business transactions, bill payments, and salary transfers, and expressed concern over the lack of an estimated recovery time.
Some users also questioned the frequency of ANZ app outages, noting that similar issues had been reported earlier in 2025.
A Reminder of Digital Banking Vulnerabilities
The outage underscores the increasing dependence of New Zealanders on digital banking platforms like ANZ Online and the ANZ app. As more customers transition away from in-branch services, any technical disruptions can cause major inconvenience and potential financial delays.
Industry analysts note that such incidents highlight the need for robust infrastructure and contingency planning among major banks to ensure consistent service availability.
ANZ Working to Restore Services
As of Wednesday evening, ANZ’s technical teams continued to work on restoring full access. The bank has not disclosed the root cause of the outage or whether it was linked to internal maintenance, system overload, or external factors.
The spokesperson reiterated that customer data and funds remained safe and that updates would be provided as soon as services were fully restored.
Conclusion:
The ANZ outage serves as a stark reminder of how critical reliable digital infrastructure has become in modern banking. While services like ANZ internet banking and the ANZ app offer convenience, outages can paralyze financial activity for thousands.
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