AI set to disrupt pricing models for business communication

Companies that provide call-centre and business messaging services are expecting a shift in the way they charge customers to a more outcome-based and bundled pricing structure from the traditional pay-per-message or pay-per-seat models, as artificial intelligence takes over voice and text conversations and reduces manpower costs, executives said.“Call centres are still charging pay-per-seat…although there is a huge risk that that will be disrupted as AI reduces that cost significantly,” said Ivan Ostojic, chief business officer at Croatia-based…