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Artificial intelligence is shaking up the traditional outsourcing industry, and investors like Dev Khare, Partner at Lightspeed, believe the disruption could be massive.
In an exclusive interview with CNBC-TV18, Khare warned that AI is poised to eat into the core of what business process outsourcing (BPO) and IT services companies have historically done—manual, repetitive work that is now ripe for automation.
“This is happening at a gargantuan scale,” Khare said. “Every platform shift over the last 20 years—the internet, mobile—has…
