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Union minister Jitendra Singh on Monday said that artificial intelligence, blockchain and the Internet of Things would increasingly shape India’s governance landscape.
Addressing an event here, he said that the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), now recognised globally, has scaled up to redress over 26 lakh grievances annually with a disposal rate of 95%, while e-office has enabled over 95% of files in the central secretariat to be processed digitally.
Singh said that the CPGRAMS has emerged as one of the world’s…
