AI as an enabler, not a replacement: Skill readiness in the next phase of India’s BPM industry – The Economic Times Video

In this exclusive webinar, hosted by The Economic Times in collaboration with Nasscom, industry experts discuss the seismic shifts currently transforming India’s Business Process Management (BPM) sector. From the emergence of AI, GenAI, and hyperautomation to evolving organisational structures and talent strategies, the session unpacks the key changes reshaping the BPM landscape. Learn about the new vertical of domain-centric job roles, reskilling imperatives, and how emerging hubs in Tier I and Tier II cities are becoming vital players in this…