The outage has barred users from accessing various Microsoft 365 apps and services
As a result of the outage, several Indian airlines are experiencing hurdles in several of their workflows
The tech major said that a configuration change in a portion of Microsoft’s Azure backend workloads resulted in connectivity failures for Microsoft 365 service
Big tech Microsoft has suffered a major global outage in its services, primarily impacting users of its software offering Microsoft 365. The outage has barred users from accessing various Microsoft 365 apps and services.
The company’s Service Health status website is flashing a “Service Degradation” message, and informs that Microsoft’s PowerBI, Microsoft Fabric, Microsoft Teams and Microsoft 365 admin centre are currently experiencing delay in access.
As of 2:00 PM, the company said that it had recovered several of its services, namely Microsoft Defender, Microsoft Intune, Microsoft OneNote, OneDrive for Business, SharePoint Online, Windows 365, Viva Engage, and Microsoft Purview
“We’re continuing to see an improvement in service availability across multiple Microsoft 365 apps and services. We’re closely monitoring our telemetry data to ensure this upward trend continues as our mitigation actions continue to progress,” the company said in a statement.
As a result of the outage, several Indian airlines are experiencing hurdles in several of their workflows, rendering booking, check-in and manage booking services “temporarily unavailable. Airlines facing delays include Akasa Air, Vistara, Indigo, and SpiceJet.
One Indigo passenger who was due to fly from Hyderabad to Kolkata took to X to share that he got a handwritten boarding pass.
The outage has also “temporarily” impacted Delhi’s Airport. “Due to the global IT issue, some of the services at the Delhi Airport were temporarily impacted. We are closely working with all our stakeholders to minimise the inconvenience to our flyers,” the Airport’s official X account posted.
Addressing the reason behind this debacle, the tech major said that a configuration change in a portion of Microsoft’s Azure backend workloads, caused interruption between storage and compute resources which resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.
Amid the outage, Union minister of electronics and information technology Ashwini Vaishnaw took to inform that MEITY is in touch with Microsoft and its associates regarding the global outage. “The reason for this outage has been identified and updates have been released to resolve the issue. CERT is issuing a technical advisory. NIC network is not affected,” his post read.
Meanwhile, the Indian Computer Emergency Response Team (CERT-In) has issued an advisory saying that the issue’s severity was “critical”. The advisory ascertained that the outage has occurred due to Crowd strike agent “Falcon Sensor” outages. It said that the outage has led users getting crashed due to recent update received in the product. “The concerned windows hosts are experiencing a “Blue Screen of Death (BSOD)” related to Falcon Sensor,” it added.
(This is a developing story)
