Nithin Kamath, the CEO of Zerodha, issued an apology for recent technical disruptions on the platform and acknowledged the impact on users. In a post on Zerodha, Kamath expressed regret for the technical issues that occurred on November 6 and December 4, affecting approximately 5 to 20 percent of active users.
He attributed the problems to edge cases with external dependencies, emphasizing that such challenges are not excuses. Kamath highlighted that Zerodha relies on various external dependencies, including exchanges, depositories, and an execution management system (EMS) vendor.
The incident on December 4 resulted in Zerodha Kite users experiencing login difficulties due to a high number of password requests, which triggered login issues. Kamath explained that the email alert system also faced challenges, sending numerous alerts about logins from new locations/IPs. This was a consequence of an update to the IP database over the weekend, leading to changes in the recorded locations of many users.
Users encountered a separate technical issue on November 6, where they were unable to view executed orders in their order book on Kite and faced difficulties accessing their holdings and fund page. Kamath clarified that this problem arose from an unscheduled update in the anti-malware monitoring service from their EMS vendor, causing throttling of servers.
The CEO expressed a commitment to addressing these challenges and ensuring a smoother experience for users moving forward. The apology reflects Zerodha’s acknowledgment of its responsibility for platform issues and the dedication to resolving them to enhance user satisfaction.
