AI is transforming customer experience across the enterprise.
CX excellence requires seamless coordination across operations.
The workforce includes agentic AIs that augment human capabilities.
Last week, I spent several days in Vienna, Austria, attending the NiCE Analyst Summit 2025. The summit is now an annual forum bringing together industry analysts like me, NiCE executive leadership,…
Kerry Wan/ZDNET Follow ZDNET: Add us as a preferred source on Google. If you’re a Verizon or AT&T customer looking to make a change, T-Mobile has an early holiday deal for you: New customers who make the switch can get four free iPhone 17 or Samsung Galaxy S25 phones with no trade-in required, with each line starting at $25 per month. That means a family of four would pay $100 per month for T-Mobile’s service, with no cost for the phones themselves. Also: The best Black Friday deals live now To take… Source link
ZDNET Follow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways If you need enhanced privacy, you have options. Instead of thinking about a single machine, think LAN. These options are all free to use. We live in a time where privacy is something we actually have to work to enjoy. Achieving a level of privacy we once had takes work, and you need to start thinking beyond a single desktop, laptop, tablet, or phone — all the way to your LAN. Also: Beware the ‘Hi, how are you?’ text. It’s a… Source link
Smith Collection/Gado/Contributor/Archive Photos via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Microsoft is making good on its promise to support passkey syncing. The rollout is starting with availability on Edge for Windows. A more holistic and industry-leading strategy appears to be in the works Whether you’re using websites or applications (collectively referred to by cybersecurity pros as “relying parties”) that require a login, you will eventually be… Source link
