The long-awaited Virgin Media Hub 5 upgrade is officially underway, promising faster speeds, better reliability, and a smoother online experience for millions of UK households. Virgin Media O2 announced this week that it has begun upgrading existing broadband customers to the Virgin Media Hub 5 for free, a major move designed to support the growing demand for high-speed connectivity across homes and businesses.
Virgin Media Hub 5 upgrade rollout begins
According to the company’s latest statement, the Virgin Media Hub 5 upgrade is part of its broader strategy to modernize the UK’s broadband infrastructure. The new hub supports WiFi 6 technology, the latest standard in wireless connectivity, offering users faster, more stable internet connections even in homes filled with multiple connected devices.
The Virgin Media Hub 5 will be offered to eligible customers at no additional cost, with upgrades being rolled out in phases over the coming months. Customers currently using older models such as the Hub 3 or Hub 4 will receive invitations to upgrade as the rollout progresses.
Lutz Schüler, CEO of Virgin Media O2, said the Virgin Media Hub 5 upgrade represents “a major step toward delivering next-generation broadband experiences” and underlines the company’s commitment to improving digital accessibility across the UK.
What makes the Virgin Media Hub 5 different?
The new Virgin Media Hub 5 comes equipped with WiFi 6 technology, designed to improve performance, reduce latency, and handle high network traffic efficiently. This means faster downloads, smoother streaming, and more consistent performance — even when several people are online simultaneously.
Key features of the Virgin Media Hub 5 upgrade include:
- WiFi 6 support for up to 40% faster speeds than previous models.
- Enhanced device management, allowing users to prioritize gaming or streaming devices.
- Increased range and coverage, reducing dead zones in larger homes.
- Eco-friendly design, made with 100% recycled plastic.
- Future-ready connectivity, including support for multi-gigabit speeds.
For gamers, streamers, and work-from-home professionals, these upgrades promise a significant performance boost. Virgin Media O2 has also emphasized the energy efficiency of the Hub 5, reducing power consumption while maintaining high-speed output.
Free upgrade and easy installation
One of the most appealing aspects of the Virgin Media Hub 5 upgrade is that it comes at no extra charge. Existing broadband customers will be notified via email or the My Virgin Media app when they become eligible.
The installation process has been simplified for user convenience. Most customers will receive the Hub 5 via post with easy self-installation instructions. For those who prefer technical assistance, Virgin Media O2 will also offer in-home setup services.
Customers can check their eligibility for the Virgin Media Hub 5 upgrade through the company’s website or app. Early reports suggest that thousands of users have already received the new hub, with overwhelmingly positive feedback regarding its speed and coverage improvements.
Virgin Media O2’s commitment to faster, greener broadband
The Virgin Media Hub 5 upgrade is part of Virgin Media O2’s ongoing investment in sustainable and high-performance technology. The company is also expanding its Gig1 Fibre Broadband, offering speeds of up to 1Gbps to more than 18 million homes across the UK.
By combining greener manufacturing processes with cutting-edge wireless technology, Virgin Media O2 aims to make connectivity both faster and more environmentally responsible. The Hub 5’s casing, for example, is made entirely from recycled materials — a first in the company’s broadband lineup.
What customers are saying
Early adopters of the Virgin Media Hub 5 upgrade have praised its seamless installation process and noticeable performance gains. Many users report improved WiFi stability in multi-device households and fewer connection drops during peak hours.
“I’ve got three kids gaming, two smart TVs streaming, and I work from home — the Hub 5 has made a huge difference,” said one customer from Manchester. “It’s smoother and faster everywhere in the house.”
A connected future for UK homes
As the digital landscape continues to evolve, the Virgin Media Hub 5 upgrade marks a significant milestone in the company’s mission to future-proof home internet connectivity. With WiFi 6 technology, recycled materials, and a focus on customer satisfaction, the Hub 5 represents the next generation of broadband performance in the UK.
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