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At a disability help desk at the airport, a badge around her neck, Jennifer Opal was visibly communicating that she had an invisible disability. When the situation became overwhelming, Opal experienced what she calls an “autistic meltdown,” and the staff around her didn’t know what to do.
“They just looked at me like something was wrong,” Opal tells me. “I couldn’t communicate with them that I needed help. But they also couldn’t identify that I needed help. Even with me wearing a lanyard and a badge to…
