The Cautionary Tale of the Browser Wars and Why Business Transformations Often Fail

We all read the daily announcements about another major company launching a sweeping transformation. We’ve had waves of Agile, digital, omni-channel and cloud native transformations, and the AI-first transformations are a hazy silhouette on the horizon.

The press releases are optimistic, but the results are depressingly predictable. Trillions of dollars are wasted on failed transformations each year, and organizations don’t always survive the attempt. While most transformations fail outright, even the successful ones leave organizations…