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Being on call has long been a rite of passage for engineers, marked by late-night alerts, sleep deprivation and the risk of burnout. But firefighting at 3 a.m. isn’t the reason engineers became engineers.
As digital systems grow more complex, the pressure only increases. The good news is that AI and agentic automation are quietly reshaping every stage of the on-call experience, offering IT operations teams real relief where it’s needed most.
Before the Incident: AI Combats On-Call Anxiety
The anxiety before an on-call shift can be as…
