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New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three years.
This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said.
From offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced…
