Consumer watchdog orders ecommerce platforms to self-audit on deceptive practices

Central Consumer Protection Authority (CCPA) has directed ecommerce platforms to conduct self-audits within three months to identify and eliminate “dark patterns“, deceptive design practices that mislead consumers into unintended actions.

The Consumer Affairs Ministry on Saturday said all ecommerce platforms must examine their interfaces for practices that undermine consumer choice or constitute unfair trade practices.

“All ecommerce platforms have been advised to conduct self-audits to identify dark patterns, within 3 months of the issue of the…